Refund policy
At Vokari, each garment is crafted with care and produced in limited quantities, with many pieces made to order or customised to specific requirements.
As a result, we do not offer returns or refunds on purchases.
Alterations
To ensure the perfect fit, we offer one complimentary alteration per garment. Alteration requests must be initiated within 7 days of receiving your order. Customers are responsible for any shipping costs associated with alteration services unless otherwise agreed.
Damaged or Defective Items
In the unlikely event that your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs and your order details.
Upon verification, we will arrange an exchange for the same item at no additional cost.
Non-Eligible Cases
- Change of mind
- Incorrect size selected at the time of purchase
- Normal wear and tear
- Minor variations in colour, texture, or finish that occur as part of the garment's handcrafted nature
For any assistance, please contact our customer care team with your order number and details of your request.
Thank you for choosing Vokari.